1. Subscriptions (Standard / Premium)
- Subscriptions renew automatically each billing period (monthly or annual) until you cancel.
- You can cancel anytime from your Profile page. Cancelling stops future renewals — it does not refund the period you've already paid for. You keep full access to your plan until the end of that period.
- We don't offer partial refunds for unused time within an already-paid period.
- If you're charged after you cancelled, or charged twice for the same period by mistake, that's a billing error on our side and we'll refund it in full — see "How to request a refund" below.
2. One-time purchases (AI Writing Check, AI Speaking Check, single Full Mock Test)
- These are single-use digital services delivered immediately after payment.
- Once the AI evaluation has been generated (a Band Score and feedback returned to your account), the purchase is considered delivered and is non-refundable — the same principle as any consumed digital good or completed service.
- If your payment succeeded but the service failed to unlock in your account (a technical error on our side), contact us and we'll either fix access or refund the charge — whichever you prefer.
3. How to request a refund
Reach out through our Contact Us page with your account email and the
approximate date of the charge. We aim to respond within 5 business days. Approved refunds are
returned to the original payment card and may take a few business days to appear, depending on
your bank.
4. Failed or declined payments
If a payment fails or is declined, no charge is made and nothing is owed — you can simply try
again. If your bank shows a temporary hold from a failed attempt, that's released automatically
by your bank, typically within a few business days; we don't control that timing.
5. Contact
Questions about a specific charge or this policy? See our Contact Us
page — see also our Terms of Service for the general terms
covering subscriptions and payments.
